❓ Help Center
7pub Frequently Asked Questions
Whether you are a first-time player in Manila or a seasoned bettor in Cebu, this page answers the most common questions about your 7pub account, deposits via GCash, game fairness, bonuses, and responsible gaming. Browse the categories below or jump straight to the section you need.
Instant GCash Transactions
Deposits and withdrawals via GCash on 7pub are processed within minutes — no long waits, no hidden fees on our end. Fast, secure, and available 24/7 for Filipino players.
PAGCOR-Aligned Standards
7pub operates under the responsible gaming framework set by PAGCOR, the Philippine government's gaming regulatory authority. Fair play, player protection, and data security are non-negotiable.
Hundreds of Games
From JILI slots and PG Soft to live baccarat, PBA sports betting, and online sabong — 7pub's full game library covers every category Filipino players love, all in one place.
Loyalty Rewards
Every real-money wager earns you loyalty points on 7pub. Climb through reward tiers to unlock better conversion rates, exclusive bonuses, and VIP account management perks.
Mobile-Optimised
Play 7pub on any Android or iOS device through your mobile browser — no app download needed. The full platform is responsive and smooth on even mid-range smartphones.
24/7 Live Chat Support
Can't find your answer here? Our customer support team is available around the clock via live chat on the 7pub platform. Peak response times are between 8:00 AM and 10:00 PM PHT.
Category 1
Account & Registration
Creating a 7pub account takes just a few minutes. Click the registration link, fill in your full name, email address, mobile number, and preferred currency (PHP). You will then receive a verification code via SMS or email to activate your account. Once confirmed, you can log in and begin the KYC verification process before making your first deposit.
7pub requires a valid Philippine government-issued ID for KYC verification. Accepted IDs include a passport, driver's licence, SSS card, GSIS card, PhilHealth ID, Unified Multi-Purpose ID (UMID), or Voter's ID. You will also need to submit a selfie holding your ID. Verification is typically completed within 24 hours on business days.
The minimum age to register and play on 7pub is 21 years old, in line with Philippine gaming regulations. Age is verified during the KYC process through your government-issued ID. Any account found to belong to a player under 21 will be suspended immediately and any deposited funds returned.
On the 7pub login page, click the "Forgot Password" link below the login fields. Enter your registered email address or mobile number and you will receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset email, check your spam folder or contact our 24/7 live chat support.
No. 7pub strictly allows one account per player. Creating multiple accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of any pending withdrawals. If you have accidentally created a duplicate account, contact our support team immediately to resolve the situation.
You can request account closure at any time by contacting 7pub's 24/7 live chat support or emailing [email protected]. Before closure, ensure all pending withdrawals are processed. If you are closing your account for responsible gaming reasons, we can also activate a self-exclusion flag to prevent re-registration during your chosen exclusion period.
Category 2
Deposits & Withdrawals
To deposit via GCash, log in to your 7pub account, go to the Cashier section, and select GCash as your payment method. Enter the amount you wish to deposit and follow the on-screen instructions, which will redirect you to GCash for authentication. GCash deposits on 7pub are processed instantly, so funds appear in your gaming wallet within seconds of a successful transaction.
The minimum deposit on 7pub is ₱100 for most payment methods including GCash and Maya. For bank transfers via BPI, BDO, or UnionBank, the minimum deposit is ₱500. There is no maximum deposit limit for standard accounts, though high-value deposits above ₱50,000 may require additional verification in line with anti-money laundering regulations.
GCash withdrawals on 7pub are typically processed within 15 to 60 minutes for verified accounts, making it one of the fastest withdrawal options available to Filipino players. During peak hours or high-volume periods, processing may take up to 3 hours. Withdrawals submitted after 10:00 PM PHT may be processed the following morning.
The minimum withdrawal amount on 7pub is ₱200 for GCash and Maya. For bank transfers to BPI, BDO, Metrobank, or UnionBank, the minimum withdrawal is ₱500. Withdrawal requests below these thresholds will not be processed. There are no withdrawal fees charged by 7pub, though your bank or e-wallet provider may apply their own transaction charges.
7pub does not charge any platform fees on deposits or withdrawals. However, third-party payment providers such as GCash, Maya, BPI, or BDO may apply their own transaction fees or conversion charges. We recommend checking with your payment provider for their current fee schedule. USDT TRC20 transactions may also incur a small network gas fee.
Yes, 7pub accepts deposits and withdrawals via BDO, BPI, UnionBank, and Metrobank through online bank transfers or InstaPay. To use this method, select your bank in the Cashier section and follow the transfer instructions provided. Bank transfers typically take 30 minutes to 2 hours to reflect, depending on your bank's processing speed.
Category 3
Games & Gameplay
7pub offers a wide selection of slot games from leading providers popular with Filipino players, including JILI slots, PG Soft, Pragmatic Play, and Spadegaming. Popular titles include JILI Money Coming, Fortune Gems, and Crazy777. You can filter games by provider, theme, or feature type in the Slot section. New titles are added regularly so there is always something fresh to play.
Yes. 7pub's live casino section features real-time games streamed with live dealers, including Live Baccarat, Live Blackjack, Live Roulette, and Live Sic Bo. These games are hosted by professional dealers and use real cards and tables, giving you the authentic casino atmosphere from wherever you are in the Philippines — Metro Manila, Cebu, Davao, or beyond.
Yes, 7pub's sportsbook covers PBA, NBA, UAAP, and international basketball leagues. You can place pre-match and live in-play bets on game winners, point spreads, totals, and player props. PBA is a fan favourite among Filipino bettors on 7pub, especially during the Commissioner's Cup and Governors' Cup seasons. All bets are settled in Philippine Peso.
Yes, 7pub offers online sabong streaming and betting, one of the most popular traditional sports betting categories among Filipino players. Live derbies from licensed venues across the Philippines are streamed in real time, and you can place bets on Meron, Wala, or Draw. Sabong betting is available to verified players aged 21 and above.
RTP varies by game and provider, but most slot games on 7pub have an RTP between 95% and 97%. You can check the RTP for any individual game by clicking the information or help icon within the game itself. JILI slots generally publish their RTP in the paytable. Higher RTP means better long-term return to players on average, though individual session results will vary.
Absolutely. 7pub is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open your mobile browser, go to 7pub, log in, and play. The mobile interface is responsive and supports all game categories including slots, live casino, sports betting, bingo, and sabong with smooth performance on most modern smartphones.
Category 4
Bonuses & Promotions
7pub offers a welcome bonus for new registered players on their first deposit. Bonus details, including the match percentage and maximum bonus amount in PHP, are displayed on the Promotions page at the time of registration. Welcome bonuses are subject to wagering requirements before withdrawal, so make sure to read the full bonus terms before opting in.
Wagering requirements specify how many times you must bet the bonus amount before it can be converted to withdrawable cash. For example, a ₱500 bonus with a 30x wagering requirement means you need to place ₱15,000 in total bets before withdrawing bonus-derived winnings. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Full details are in the bonus terms.
The 7pub Loyalty Program rewards players for every real-money wager placed on the platform. You earn loyalty points as you play, which can be redeemed for bonus credits or cash rewards. Higher tiers in the program unlock better point conversion rates, exclusive promotions, priority withdrawals, and a dedicated VIP account manager. Visit the Loyalty Program page for full tier details.
Yes, most bonuses on 7pub come with an expiry period, typically 7 to 30 days from the date of activation depending on the specific promotion. If wagering requirements are not met within the validity period, the bonus and any associated winnings will be forfeited. Always check the expiry date shown in the Bonus section of your account dashboard after claiming a promotion.
No. Bonus funds and any winnings generated from bonus play cannot be withdrawn until the full wagering requirement has been satisfied. You can, however, withdraw your real-money balance (deposits minus any real-money losses) at any time, even if your bonus is still active. Withdrawing your real-money balance before completing wagering will automatically cancel any active bonus.
Category 5
Safety & Responsible Gaming
7pub operates under PAGCOR-aligned standards, following the regulatory framework established by the Philippine Amusement and Gaming Corporation for online gaming platforms serving Filipino players. PAGCOR is the government agency responsible for licensing and regulating all forms of gambling in the Philippines. Playing on a PAGCOR-aligned platform means your games are fair, your funds are protected, and player safety standards are enforced.
You can set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section in your 7pub account settings. Once a limit is applied, it takes effect immediately. Increasing a limit requires a mandatory waiting period of at least 7 days before the change is applied, giving you time to reconsider. Decreasing a limit takes effect instantly.
7pub's self-exclusion tool allows you to temporarily or permanently restrict your own access to the platform. Cooling-off periods range from 24 hours to several months, and permanent self-exclusion is also available. Once activated, self-exclusion cannot be reversed until the chosen period has elapsed. To activate self-exclusion, go to the Responsible Gaming section of your account settings or contact our 24/7 live chat team.
7pub encourages all players to gamble responsibly. If you feel your gambling is becoming a problem, you can reach out to PAGCOR's responsible gaming hotline or the National Council on Problem Gambling Philippines. Our own Responsible Gaming page also outlines all the self-help tools available on 7pub, including deposit limits, session reminders, reality checks, and self-exclusion options.
7pub uses industry-standard SSL/TLS encryption on all data transmissions between your device and our servers. Your financial details, including bank account numbers and GCash credentials, are never stored on our platform — all payment processing is handled by accredited third-party payment gateways. We also comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) in managing your personal information.
Still Have Questions?
Our 7pub support team is available 24/7 via live chat directly on the platform. Peak response times are 8:00 AM – 10:00 PM PHT. You can also browse our dedicated policy pages for in-depth information.
For support, email us at [email protected] | Strictly 21+ only | Play responsibly