🛡️ Player Protection

Responsible Gaming
at 7pub

Gaming should always be fun — a form of entertainment, not a source of stress or financial hardship. At 7pub, we take player well-being seriously. This page outlines everything we do to keep responsible gaming at the heart of your experience, from age verification and deposit limits to self-exclusion tools and access to professional support.

21+

Strictly for players aged 21 and above.
In compliance with Philippine gaming regulations, 7pub enforces a minimum age of 21 for all registered players. Age verification is mandatory before any real-money activity.

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Play Responsibly
Your safety is our top priority at 7pub
21+
Minimum age
required to play
24/7
Live support for
responsible gaming queries
5+
Player protection
tools available
100%
Commitment to
safe, fair play
Our Commitment

Gaming That Respects You

At 7pub, responsible gaming is not just a legal checkbox — it is a core value baked into how we build and operate our platform. We genuinely care about the Filipino players who trust us with their entertainment, and we recognise that for a small percentage of people, gambling can become more than just a pastime.

Problem gambling is a real concern across the Philippines, and platforms like ours have a duty to provide not just great games but also the guardrails that keep play healthy. That is why 7pub has invested in a comprehensive set of responsible gaming tools, educational resources, and a dedicated support pathway for players who need help — all available at no cost and accessible directly from your account settings.

We operate in alignment with PAGCOR-aligned standards, which means we follow the responsible gaming framework established for the Philippine online gaming sector. Whether you are playing live casino games in Manila, spinning slots in Cebu, or betting on the PBA from Davao, the same player protections apply to your 7pub account.

Remember: Gaming at 7pub is meant to be a fun and entertaining experience. Your daily limit is your budget for entertainment — not a target to hit. Never chase losses, and always play with money you can afford to lose.

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Strict 21+ Age Policy

Philippine gaming law sets the minimum gambling age at 21. 7pub enforces this through mandatory government ID verification during KYC onboarding. Accounts where the holder is suspected to be underage are suspended immediately pending review.

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Deposit Limits

Set daily, weekly, or monthly deposit limits directly in your account settings. Once a limit is in place, it cannot be increased for at least 7 days — giving you a genuine cooling-off period before any upward change takes effect.

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Session Time Limits

Losing track of time is one of the most common patterns in problematic gambling behaviour. 7pub lets you set session time limits and reminders so you stay in control of how long you play — whether that is 30 minutes or 3 hours.

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Self-Exclusion

If you feel you need a break — short or long — 7pub's self-exclusion tool lets you temporarily or permanently block access to your account. Cooling-off periods range from 24 hours to indefinite exclusion, and all exclusion requests are honoured immediately.

Player Protection Tools

Tools Built to Keep You in Control

Every 7pub account comes equipped with a full suite of responsible gaming tools. You can activate, adjust, or review any of these directly from your account settings — no need to contact support for most features.

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Reality Check Notifications

Periodic pop-up reminders during your gaming session that show how long you have been playing and your net win or loss for the session. These gentle nudges help you make informed decisions about continuing or stopping, keeping responsible gaming front of mind throughout your play.

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Loss Limits

Define the maximum amount you are comfortable losing within a given time frame — daily, weekly, or monthly. When your loss threshold is reached, your session is automatically paused. Loss limits cannot be increased immediately, ensuring you have time to reflect before raising them.

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Cooling-Off Period

Feeling overwhelmed or impulsive? Activate a short cooling-off period of 24 hours, 48 hours, or 7 days. During this time your account access is suspended. This is specifically designed for moments when you feel your gaming behaviour is becoming reactive rather than recreational.

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Permanent Self-Exclusion

For players who decide they need a permanent break from online gaming, 7pub offers full account closure with self-exclusion flagging. Once requested, this cannot be reversed for a minimum of 6 months. Your details are flagged to prevent re-registration during the exclusion period.

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Account Activity History

Access a full, transparent record of your deposits, withdrawals, wagers, wins, and losses — broken down by day, week, or month. Reviewing your activity history regularly is one of the most effective ways to stay aware of your gaming patterns and catch early warning signs.

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Support Referral Pathway

If our responsible gaming team identifies patterns associated with problematic gambling — or if you reach out to us directly — our 24/7 support staff can immediately connect you with professional counselling resources available in the Philippines, free of charge and with full confidentiality.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling does not always look obvious from the outside. It can develop gradually, and many people affected do not recognise the signs until the impact on their finances, relationships, or mental health becomes severe. Being aware of the warning signs — in yourself or someone you care about — is the first step toward getting help.

The following are common indicators that gaming may have moved beyond healthy entertainment. If several of these apply to you, we strongly encourage you to use 7pub's self-exclusion or cooling-off tools and to speak with a professional counsellor.

Spending more money on gaming than you originally planned or can afford, and feeling unable to stop even when your budget is exhausted.

Chasing losses — continuing to play in an attempt to recover money you have already lost, often resulting in even larger losses.

Neglecting work, family, or personal responsibilities in favour of gaming, or lying to loved ones about how much time or money you spend on gaming.

Feeling anxious, irritable, or restless when you are not able to play, or using gaming as an escape from stress, anxiety, depression, or personal problems.

Borrowing money, selling personal belongings, or struggling to pay bills because of gaming-related expenses.

Making repeated unsuccessful attempts to reduce or stop gambling, followed by returning to gambling with increased intensity.

If any of these apply to you, please reach out to our responsible gaming team via 24/7 live chat, or contact a professional counsellor. You are not alone — help is available across the Philippines, and seeking it is a sign of strength, not weakness.

Self-Assessment

Check In With Yourself

Honest self-reflection is one of the most powerful tools available to any player. Take a moment to answer the following questions as truthfully as you can. These are not diagnostic — they are prompts to help you think clearly about your relationship with gaming.

1

Have you ever spent more money on gaming than you intended to, and felt regret afterwards?

2

Have you ever tried to win back money you lost by continuing to play longer than planned?

3

Do you ever feel preoccupied with gaming — thinking about your next session even when doing other things?

4

Have you missed work, school, or family commitments because of time spent on gaming?

5

Have you ever felt the need to hide your gaming activity or the amount you spend from friends or family?

6

Do you use gaming as a way to escape from stress, problems at home, or difficult emotions?

7

Have you ever borrowed money or sold something to fund your gaming activity?

If you answered "yes" to two or more of these questions, we encourage you to take a break using our cooling-off tool and consider speaking with a professional. Answering honestly — even if only to yourself — is the first step toward healthier habits.

Protecting Young People

Preventing Underage Access

7pub takes the protection of minors extremely seriously. The minimum legal gambling age in the Philippines is 21, and we enforce this strictly at every stage of the player journey.

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Government ID Verification

All players must submit a valid Philippine government-issued ID — SSS, GSIS, PhilHealth, driver's licence, or passport — before depositing or withdrawing. Date of birth is verified against the ID to confirm the player is at least 21 years old.

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Ongoing Monitoring

Even after verification, 7pub's compliance team monitors for behavioural patterns that may indicate an underage user has gained access to an account — for example through a parent's or sibling's credentials — and investigates promptly.

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Parental Controls

If you share a device with younger family members, we recommend installing parental control or content filtering software. Tools like Google Family Link and built-in iOS and Android screen time controls can restrict access to gaming websites on shared devices.

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Report Underage Access

If you believe a minor has accessed or registered on 7pub, contact our support team via 24/7 live chat immediately. We will investigate and act swiftly. Any funds deposited by a minor will be returned in full and the account permanently closed.

For Parents and Guardians: If you discover that someone under 21 in your household has been using a 7pub account — whether their own or yours — please contact us immediately via live chat. Do not attempt to resolve underage access through account transfers or by continuing to use the account on the minor's behalf. We handle all such reports confidentially and without penalty to the reporting adult.

Help & Support

You Are Not Alone

Seeking help for gambling-related concerns is a courageous and positive step. The following resources are available to Filipino players who need support — all free of charge and accessible nationwide.

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PAGCOR Responsible Gaming Programme

The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming programme that sets the framework for all licensed online gaming platforms in the Philippines. PAGCOR's responsible gaming guidelines include operator obligations for player protection, self-exclusion, and problem gambling intervention. 7pub operates in full alignment with these PAGCOR-aligned standards to ensure every Filipino player is protected under the same framework that governs land-based casinos in Manila, Cebu, and beyond.

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National Center for Mental Health (NCMH)

The NCMH, located in Mandaluyong City, Metro Manila, provides mental health services including support for behavioural addictions such as problem gambling. The NCMH Crisis Hotline is available to Filipinos nationwide and offers confidential counselling and referral services. If gaming has become a source of emotional distress or anxiety for you or a loved one, the NCMH is a trusted first point of contact for professional mental health support in the Philippines.

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Gamblers Anonymous Philippines

Gamblers Anonymous (GA) is a fellowship of individuals who share the common goal of stopping compulsive gambling and helping others do the same. GA operates peer support groups across Metro Manila, Cebu City, and other major Philippine cities. Meetings are free, confidential, and open to anyone who believes they may have a gambling problem — no referral or registration required. GA also offers support groups for family members affected by a loved one's gambling.

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7pub Responsible Gaming Team

Our dedicated responsible gaming team is available 24/7 via the live chat feature on the 7pub platform. If you want to set limits, activate self-exclusion, request a cooling-off period, or simply talk to someone about your gaming habits, our trained support staff are here to help — non-judgementally and with complete confidentiality. You can also email us at [email protected] with "Responsible Gaming" in the subject line for priority routing to our specialist team.

Play Smart at 7pub

Set Your Limits and Enjoy the Game

Responsible gaming starts with you — but 7pub is here to support every step of the way. Set your deposit and session limits, explore our full game library, and play with the confidence that your well-being is always our priority. For players aged 21 and above only.

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